Organizing on different platforms: Pros and cons

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The following page responds to a request asking for advice on switching organizing platforms. This question has also been raised by others around the world to meet various activist needs. The original request to the HUB was regarding intergenerational challenges when choosing a platform, thus, lived experience is welcomed to improve this page. This page compiles content on general organizing platforms, platforms for online documentation and platforms for meeting online. The information included comes from reviews of each platform, plus the HUB team's personal experience using each for organizing purposes.

We have included suggestions for encrypted (secure) and open platforms. Security may or may not be a concern based on the types of actions your group organizes, and who is involved. See our page on Legal information for activists for more on performing a risk assessment to determine which platform is right for your needs.

Onboarding onto a platform

No matter which platform you choose, we highly suggest creating a document, video, or offering 1-1 how-to sessions for people who may need support joining and using the platform you're organizing on. Do not simply offer a video/document that the platform offers to learn it's use; tailor this to how your group uses the platform to improve clarity and comprehension.


You may also consider using the 'buddy system' to pair up new members, or people who are new to using the platform, with someone who is more familiar to support them in learning the ropes.

Organizing platforms

Whats app [1]

Suggested uses:

  • Communication with others outside the Global North; one of the more commonly used platform in the Global South
  • Quick, secure messaging with those involved in an action while it's happening (if security isn't an issue)
  • Good for organizing that requires less frequent communication (i.e. meeting reminders, sharing webinars/training opportunities), or if you have less than 15 or so members
Pros Cons
  • Good for worldwide communication; widely used globally
  • Free, and easy to download
  • Can see people's pictures when messaging; gives a friendly feeling
  • Less of a learning curve to learn how to use
  • Can hold video calls with up to 32 people (though you need to manually add anyone after 15)
  • Desktop and mobile apps, plus web version available
  • Can share files up to 100MB in size
  • Supports multiple languages
  • GIFs, stickers, and message formatting options
  • Can back up data on cloud (not as good for privacy, good to retrieve messages if you need to redownload the app)
  • Can choose between voice or text messages
  • Not as secure as platforms as signal (most similar alternative). concerns regarding privacy, data sharing, and third-party access to user information
  • Requires an internet connection
  • 256 members limit per chat
  • Can manage notifications to limit overwhelm, but everything being on one channel can become hard to follow/keep up, and can't organize topics/discussions
  • Compatibility with older devices and operating systems can be limited
  • Requires phone number to register
  • Signal [2]

    Suggested uses:

    • Good for organizing arrestable actions, or actions that involve sensitive information, or are higher risk for those involved (see our page on Legal information for activists for more on risk assessment)
    • Quick, secure messaging with those involved in an action while it's happening
    • Good for organizing that requires less frequent communication (i.e. meeting reminders, sharing webinars/training opportunities), or if you have less than 15 or so members
    Pros Cons
    • Secure, open-sourced, end-to-end encryption. Metadata information of users is private, does not collect extra data on users. 
    • Can see people's pictures when messaging; gives a friendly feeling
    • Can be used to hold secure video calls with up to 40 people
    • Can create disappearing messages (messages that delete after a certain period of time)
    • Free, and easy to download
    • Less of a learning curve to learn how to use
    • Available on a variety of devices, including Android, iOS, Windows, macOS, and Linux
    • Can choose between voice or text messages
    • Occasional problems with sending and receiving (though very infrequent)
    • Less well known; may need to convince people to give it a try
    • Requires phone number to register
    • No GIFs, stickers, and message formatting options. Emojis are available as reactions to convey emotion.

    • No cloud backup (good for privacy, bad if you need to reinstall the app)
    • Can manage notifications to limit overwhelm, but everything being on one channel can become hard to follow/keep up, and can't organize topics/discussions

    Email/protonmail

    Suggested uses:

    • Outreach to those outside your regular membership (i.e. those not involved in organizing directly, but that show up to your actions and/or support your group to a less frequent/engaged extent).
    • Sending lengthy messages 
    • Suggest switching to protonmail if your group is organizing arrestable actions, or actions that involve sensitive information, or are higher risk for those involved (see our page on Legal information for activists for more on risk assessment)
    Pros Cons
    • Good for sending lengthy information that wouldn't be appropriate to send in a messaging app
    • Good for one-way sending (e.g. mass outreach to an email list) or 1-1 conversations 
    • Can send file attachments that are large in size
    • Not good for frequent communication of short messages/with multiple people; harder than other platforms to go back and view previous messages. Easy for messages to get lost in email chains.
    • Can manage notifications to limit overwhelm, but can become hard to follow/keep up, and can't organize topics/discussions
    • Written communication only; no option for emojis to personalize or convey emotion, no option for voice messaging or video calling
    • Many people's emails are flooded with messages for other obligations (business, appointments, subscriptions, event reminders etc). Being unable to designate a specific channel or filter can mean messages are easily missed/forgotten.

    Facebook messanger

    Suggested uses:

    • Good for organizing that requires less frequent communication (i.e. meeting reminders, sharing webinars/training opportunities), or if you have less than 15 or so members
    • Quick, secure messaging with those involved in an action while it's happening (if security isn't an issue)
    Pros Cons
    • Can see people's pictures when messaging; gives a friendly feeling
    • Easy to reply to people's messages directly
    • GIFs, stickers, and message formatting options
    • Can send files up to 25Mb
    • Need a facebook account to join a chat
    • Can manage notifications to limit overwhelm, but everything being on one channel can become hard to follow/keep up, and can't organize topics/discussions
    • One of the least secure options (facebook collects a lot of data from it's users)

    Discord

    Suggested uses:

    • Frequent communication/multiple discussions going, or if you have over 15 or so members
    • When working in multiple working groups, or if you have many different parts involved in your structure (i.e. social media, wellness, outreach etc).
    Pros Cons
    • Can be used to hold video calls with up to 25 people
    • Keeps multiple discussions organized to make it easier to keep up and keep track of topics/discussions
    • Free to use
    • Can see people's pictures when messaging; gives a friendly feeling
    • Can be overwhelming to some; many messages, servers, and channels to keep up with. There are options to limit notifications to reduce overwhelm.

    Slack

    Suggested uses:

    • When working in multiple working groups, or if you have many different parts involved in your structure (i.e. social media, wellness, outreach etc)
    • Frequent communication/multiple discussions going, or if you have over 15 or so members
    Pros Cons
    • Keeps multiple discussions organized to make it easier to keep up and keep track of topics/discussions
    • Can see people's pictures when messaging; gives a friendly feeling
    • Fees involved for use if you'd like messages stored for more than 90 days.

    Keybase

    Suggested uses:

    • Organizing arrestable actions, or actions that involve sensitive information, or are higher risk for those involved (see our page on Legal information for activists for more on risk assessment)
    • When working in multiple working groups, or if you have many different parts involved in your structure (i.e. social media, wellness, outreach etc).
    • Frequent communication/multiple discussions going, or if you have over 15 or so members
    Pros Cons
    • Keeps multiple discussions organized to make it easier to keep up and keep track of topics/discussions
    • Can see people's pictures when messaging; gives a friendly feeling
    • Not very familiar; may need to convince people to give it a try


    Tools for online documentation

    Google drive

    Suggested uses:

    • For hosting information that does not need to be kept secure
    Pros Cons

    Cryptpad

    Suggested uses:

    • For hosting information that should be kept secure 
    • Alternative to cryptpad is Skiff (fewer document types than cryptpad)
    Pros Cons
    • Open-source, end-to-end encrypted


    Tools for video calling

    • Note that signal and discord, mentioned above, also offer options for video calling.

    Zoom

    Pros Cons
    • Easy to use.
    • Doesn't require an account to join a meeting.
    • Can hold large calls.
    • Paid versions can activate closed captions.
    • Kicks free users off meeting at 40 minutes; need to restart meeting to continue.

    Wire

    Pros Cons
    • Secure video conferencing.
    • Also lets you communicate and share files.

    Jitsi

    Pros Cons
    • Secure video conferencing
    • Video quality can have issues.




    If you have any suggested revisions or additional resources to share related to the above content, please email them to kenzie@lehub.ca.


    This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.


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